Westgate Resorts, a well-established name in the hospitality industry, has been offering vacation ownership experiences for several years. However, like any other business entity, it has its fair share of praises and criticisms. A significant portion of these criticisms revolves around hidden fees, upsells, and customer service quality.
Hidden fees have been a consistent issue with Westgate Resorts according to some customers’ reviews. These unexpected costs often come as an unpleasant surprise to guests who believed they had paid in full at the time of booking. Some customers have reported being charged for amenities that they assumed were included in their package price such as WiFi access or parking facilities. Others highlighted instances where they were slapped with resort fees which were not clearly communicated during the booking process.
Upselling is another area where Westgate Resorts has faced criticism from its clients. Upselling is a common practice across various industries including hospitality; however, it becomes problematic when executed aggressively or without transparency. Several reviews point out that sales representatives at Westgate often push timeshare presentations on guests during their stay with promises of discounted rates or free gifts only to pressure them into purchasing timeshares later on.
Moreover, these presentations are often longer than promised causing considerable inconvenience to guests who would rather be enjoying their vacation instead of sitting through long sales pitches. Some reviewers also mentioned that the sales staff was persistent even after they expressed disinterest which led to an uncomfortable experience overall.
The quality of customer service is another aspect that comes under scrutiny based on guest Westgate Resorts reviews. While there are many positive comments about friendly and helpful staff members across different resorts managed by the company, there are also numerous complaints about poor communication and unresponsive customer service teams.
Customers have reported difficulties getting through to representatives over phone calls and emails regarding issues ranging from reservation changes to billing queries. There are also instances where customers felt misled by unclear policies or lack of information shared by the staff leading to dissatisfaction and frustration.
In conclusion, while Westgate Resorts has a strong reputation in the hospitality industry and many satisfied customers worldwide, reviews reveal that there are areas for improvement. The company needs to address issues related to hidden fees and aggressive upselling tactics to enhance transparency and customer satisfaction. Improving the quality of their customer service can also go a long way in ensuring positive guest experiences. As with any review-based feedback, it’s important to remember that these experiences may not represent all interactions with Westgate Resorts but they do provide valuable insights into potential areas of concern for prospective guests.
